Bilingual Customer Service Representative (Pasadena)

Bilingual Customer Service RepresentativeLocation: Pasadena, CA (In-Office) Monday-Friday 8am-5pmPay Rate: $20.00 per hourCommitment: 6-month assignmentJob SummaryWe are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.Key ResponsibilitiesAnswer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.Assist seniors and individuals with disabilities in locating replacement homecare workers.Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.Connect callers with appropriate community resources based on their needs.Accurately document calls, actions taken, and follow-ups in internal systems.Communicate clearly and compassionately with individuals experiencing high-stress situations.QualificationsBilingual in Spanish and English (required).Prior call center or high-volume phone experience preferred.Strong communication, problem-solving, and organizational skills.Ability to remain calm, professional, and empathetic in urgent or emergency situations.Reliable and able to commit to a minimum of 6 months.Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322