Platform Support Engineer

Microsoft Data & Analytics Platform Support EngineerRemoteFT RoleJob Description Provide day-to-day platform enablement and end-user support across the Microsoft Data & Analytics ecosystem.Experience 6+ years in Application Support / Production Support3+ years supporting Microsoft analytics platformsStrong incident and request management experienceKey Responsibilities Handle incidents, service requests, and user queriesSupport onboarding, access requests, and licensing activitiesTroubleshoot Power BI, Fabric, Power Platform, and Copilot Studio issuesMaintain support documentation and knowledge articlesEscalate complex issues appropriatelyParticipate in RCA and continuous improvement activitiesSupport user training and adoption activitiesRequired Technical Skills Power BIMicrosoft FabricPower PlatformServiceNowSQLMonitoring & Support ToolsITIL ProcessesPreferred Certifications ITIL FoundationPower Platform FundamentalsFabric FundamentalsPower BI Data Analyst