Implementation specialist

Implementation specialist page is loaded## Implementation specialistlocations: Waterfall Citytime type: Full timeposted on: Posted Todayjob requisition id: JR-019464**Job Description:**As an Implementation Associate at Solera, you will play a pivotal role in supporting our clients within the claims vertical. This position requires a driven, customer-centric individual who thrives in an ever-changing environment. You will work closely with our clients to ensure a seamless transition to Solera’s solutions, while fostering strong relationships and providing exceptional service.**What You’ll Do:****- Client Migration Support:** Assist clients in migrating from their legacy platforms to Solera’s claims solutions, ensuring a smooth transition with minimal disruption to their operations.-**- Requirements Gathering:** Collaborate with clients to understand their specific requirements, develop Statements of Work (SOWs), and ensure a consistent and successful implementation of Solera’s software solutions.**- Documentation Development:** Create and maintain comprehensive implementation documentation, including user guides and project plans, to ensure clarity and consistency throughout the process.**- Subject Matter Expertise:** Become a Subject Matter Expert (SME) on our product suite to advise clients on best workflows and configurations, maximizing value and efficiency.**- Technical Collaboration:** Work with cross-functional teams to identify and resolve any technical issues that may arise during the implementation process.**- Project Management:** Monitor project timelines and deliverables, ensuring that all milestones are met on schedule and within scope.**- Post-Implementation Support:** Provide ongoing support to clients after implementation, addressing any inquiries or technical issues that arise to maintain high customer satisfaction.**- Feedback Collection:** Gather and analyze feedback from clients to improve the implementation process and enhance overall customer experience.**- Performance Analysis:** Analyze implementation metrics and performance data to identify trends, recommend improvements, and enhance the efficiency of the implementation process.**- Cross-Functional Collaboration:** Collaborate with Sales and other internal teams to align implementation efforts with business objectives and customer needs.**- Continuous Improvement:** Participate in initiatives aimed at improving the efficiency and effectiveness of the implementation process.**What You’ll Bring:****- Industry Knowledge:** A strong understanding of automotive standards and processes, particularly within the claims and bodyshop segments.**- Proven Experience:** Demonstrated experience in delivering SaaS UI and API implementations at scale, particularly in the context of estimating platforms or software solutions.**- Communication Skills:** Excellent presentation and communication skills, both verbal and written, with the ability to convey complex concepts clearly and concisely.**- Interpersonal Skills:** Strong interpersonal skills, enabling you to build rapport and establish credibility with clients and stakeholders.**- Adaptability:** Ability to adapt to an ever-changing environment and thrive in a fast-paced, dynamic setting.**- Motivation:** Highly motivated and results-driven, with a customer-centric approach to all interactions.**- Organizational Skills:** Exceptional organizational and time management skills, with the capability to prioritize and manage multiple tasks simultaneously.**- Willingness to Travel:** Flexibility to travel to various client locations as required (up to 20% travel).**- Technical Proficiency:** Proficiency in using tools such as Salesforce, JIRA, and PowerBI.**- Preferred Experience:** Knowledge of the automotive industry and experience in collision repair or related fields is preferred.If you are a proactive individual who is passionate about helping clients succeed and eager to grow in a dynamic environment, we invite you to join our team at Solera. Apply today to become an integral part of our mission to transform the claims process through innovative solutions. #J-18808-Ljbffr