Sr. Director, Account Operations

Job DescriptionStrategic Imperative: The Sr. Director, Account Operations is responsible for leading a centralized bid support and proposal function within Revenue Operations, ensuring high quality, timely, and consistent responses across all client requests and opportunities.The role provides oversight and coordination for complex and high value opportunities, supporting deal strategy, aligning stakeholders, and ensuring proposals are positioned for success. It also drives standardization, efficiency, and broader account operations processes, including onboarding and transition into delivery, while applying strategic judgment to improve win rates and focus on the highest value opportunities.ProdegeA cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Blackstone in Q1 2026, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!Primary ObjectivesBid and Proposal Oversight: Oversee end-to-end bid and proposal support across all client requests, ensuring high quality, accurate, and timely responses across Agency, Brand, and Complex bidsFeasibility and Input Alignment: Ensure all bids and proposals are supported by accurate inputs and feasibility assessments, coordinating with relevant teams to validate approach and requirementsTeam Leadership and Coordination: Lead and manage onshore and offshore teams, ensuring clear roles, strong coordination, and consistent performance across all groups Cross Functional Alignment and Deal Support: Partner with Sales, Delivery, Operations, Product, and Technology teams to support opportunity development, align stakeholders, and contribute to deal strategy for complex and high value opportunitiesProcess Standardization and Performance Optimization: Drive standardization, efficiency, and automation across bid and proposal processes, while ensuring accurate tracking of bid and proposal activity in CRM systems and monitoring performance metrics, including win rates, to improve outcomes Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Detailed Job DutiesBid and Proposal OversightOversee the daily flow of bids and proposal requests across Agency, Brand, and Complex teams, ensuring timely assignment, prioritization, and completion Review bid and proposal responses for quality, accuracy, and completeness, ensuring alignment with client requirements and internal standards Support proposal development beyond bids, ensuring consistency, quality, and alignment across all client-facing materials Act as an escalation point for complex, high priority, or non standard opportunities, providing guidance to ensure appropriate responsesFeasibility and Input AlignmentCoordinate with Sales, Delivery, Operations, Product, and Technology teams to gather required inputs, clarify scope, and align on timelines for each opportunity Support teams in evaluating feasibility by validating sample availability, methodology, and operational requirements with relevant stakeholders Collaborate with cross functional global operations, technology, and product teams to develop and execute project plans, defining scope, schedule, deliverables, resources, and budgetTeam Leadership and CoordinationLead and manage onshore and offshore bid support teams, ensuring clear roles, strong coordination, and consistent performance Monitor workload, turnaround times, and resource allocation across teams, adjusting priorities to meet business needs Provide ongoing coaching and feedback to team members to improve performance and maintain quality standards Partner with team leads to support hiring, onboarding, and training of new team membersCross Functional Alignment and Deal SupportPartner with teams cross functionally to support opportunity development and align stakeholders across the bid and proposal process Support deal strategy for complex and high value opportunities by providing guidance on approach, structure, and positioning Additional Management ResponsibilitiesPerformance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual developmentEmployee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of peopleCulture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product prideThe MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses) 10+ years of experience in bid support, sales support, project coordination, or a related function Experience leading or managing teams across multiple groups or regionsStrong organizational and time management skills with ability to manage multiple bids and competing prioritiesExcellent verbal and written communication skills with ability to coordinate across cross functional teams Ability to assess requirements, validate inputs, and ensure accuracy and completeness of bid responses Strong attention to detail and commitment to high quality work Problem solving skills with ability to identify risks, escalate issues, and support resolution Experience working with CRM systems and maintaining accurate data and reporting Fluency with AI tools and demonstrated ability to use AI to optimize workflows, improve quality, and reduce manual effort The Nice to Haves: (preferred additional skills, education, experience, certifications, licenses) Bachelor’s degree in Business Administration, Marketing, or related field Experience in bid preparation, client support, or project managementFamiliarity with international research and fieldwork practices Experience working in global operations environments Experience implementing automation or workflow optimization tools Experience with proposal management platforms or content libraries Experience partnering with Product and Technology teams to improve tools and processesPay TransparencyThe anticipated base salary range for this position is $125,000 to $157,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc. Prodege is a multi-state employer and final compensation within this range could be impacted by work location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.Prodege BenefitsProdege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year.Equal Employment Opportunity StatementAt Prodege, we are committed to creating a diverse and inclusive environment. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.FCIHOEmployers will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of FCIHO.