Technical Support Engineer

Software Technical Support RoleThis role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial automation systems.We Offer:Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal OpportunitiesDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The base pay range for this role is estimated to be $X-Y at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.Tasks and Qualifications:This is What you Will Do in This Role:Provide technical support to customers via phone, email, and chat.Diagnose and troubleshoot software issuesCollaborate with the development team to resolve complex issuesDocument and track customer issues and problems.Assist in the creation of support documentation and knowledge base articles.Conduct training sessions for customers on software usage.Travel approximately 5% of the time to different customer locations and Dematic locations in the United StatesParticipate in an on-call rotation during non-business hoursWhat We Are Looking For:Bachelor's Degree (Computer Science, Software Engineering, or related field)Proven experience in software support or a similar roleStrong problem solving skills and attention to detail.Excellent communication skills, both written and verbal.Experience with Oracle / MS SQL databasesExperience with Windows operating systemsOpen to working with AI, preferably hands on experience.Preferred Skills:Material handling experienceExperience with Java, Golang, or PythonCustomer Service experience