Conversational Designer

Foundever is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong workforce across more than 45 countries. Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. Our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led, and insight-driven outcomes at scale. We are building new ways to simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.Job SummaryThe Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This role translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, assessment, create conversation flows and scripts, and collaborate with clients and technical teams to ensure high-quality implementations. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact.LocationRemote — must be located in Portugal, Egypt, India, Spain, Serbia, Romania, or Poland.EligibilityCandidates must reside and be legally authorized to work in one of the above countries.Duties and ResponsibilitiesCollaborate with the team (and in particular Tech/Dev and project manager) to establish the best customer experience to reach the outcomesRealize the assessment and conversational AI strategyResponsible for building conversational scenarios and flowsBuild proto persona, bot persona and tone of voice and make voice proposal fitting with the brand expectation for VoicebotsParticipate actively in the KPI analysis, roadmap and continuous improvement of the botResponsible for bot training and gen AI knowledge base reinforcementElaborate and maintain in time conversational flows architecture (Miro / X mind)Elaborate and integrate conversational content based on textManage testing, adjust testing protocol model to the project, realize on-going testing of the experience built, identify testers and consolidate testing feedbackIntegrate changes or evolutions validated by the client during the runQualifications – Education5+ years of experience in conversational design for chatbots, voicebots, or virtual assistantsStrong understanding of user experience (UX) principles and conversational flowsAbility to write clear, natural, and engaging dialogue for different user personasKnowledge of NLP/NLU concepts and how AI interprets languageFamiliarity with conversational platforms (e.g., Cognigy)Ability to create and maintain dialogue trees, intents, and entitiesCollaboration skills to work with developers, AI engineers, and product teamsTesting and iteration skills – ability to test conversations, analyze metrics, and improve flowsFluent in French & English. Other languages are appreciatedNice to HaveExperience with voice interfaces and speech technologies (STT/TTS)Understanding of multilingual or cross-cultural conversational designBasic coding or scripting skills for integration with AI platformsKnowledge of analytics tools to track user interactions and performanceExperience with LLMs or generative AI for enhancing conversational responsesFamiliarity with accessibility and inclusive design principlesThe Work EnvironmentCompetitive compensation package.Excellent learning and development opportunities.Growth opportunities within an expanding team.#J-18808-Ljbffr