Account Specialist- Scheduling and Cell Logistics- Pharma (Hybrid- Madison, NJ)

Account Specialist Scheduling and Cell Logistic - Pharma (Hybrid Madison, NJ)We are seeking a Account Specialist Scheduling and Cell Logistic for our global Pharmaceutical client. You will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the client s commercial autologous cellular immunotherapy products. You will serve as the client s cell therapy treatment center s main point of contact for patient scheduling. The primary duty will be Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.This is a 40-hour per-week, 12-month contract (extensions possible), 60% onsite at the client s office in Madison, NJ (Tues, Wed., Thursday on-site; 8am 5 pm).This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.ResponsibilitiesAct as primary scheduling point of contact for assigned treatment sites Create and maintain patient schedules in coordination with treatment sites and manufacturing sites Troubleshoot and develop plans of action for issues throughout the patient journey Interact with internal and external stakeholders over the phone and email Ensure a positive end-to-end customer experience Execute exception processes such as product returns, product replacements, and out of spec product Input and maintain transactional data related to patient schedules within BMS s scheduling system Train treatment sites on patient scheduling processes as assigned Document feedback from customers and partners as received Create and maintain master data in account management system Actively participate in tactical and other meetings as assigned Facilitate daily operations activities and meetings including shift turnover on rotating basis Provide real-time scheduling portal support to external users Lead meetings with commercial matrix teams Raise escalations and execute as assigned Track assigned account health and provide insights into trends Comply with applicable SOPs, work practices, and other documentation Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned Accountable for individual performance. Execute working groups tasks as assigned RequirementsOver 3 years of experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain is required. Prior experience in scheduling or Account Management is preferred Skilled at exceptional customer service orientation Skilled at managing tense situations and de-escalation Bachelor s degree Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the Account Specialist Scheduling and Cell Logistic - Pharma (Hybrid Madison, NJ) role).Please feel free to forward this project opening to others who may be interested.Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.Compensation: $32/hr. - $34.69/hr.