Director, Strategic Finance & Business Operations

Who is FranConnect?FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For 25+ years, the FranConnect AI-powered platform has served as the backbone for sales, operations, and marketing for over 1,500 brands and one million locations worldwide. Iconic brands such as Bojangles, Capriotti's, Gold's Gym, Neighborly, and Papa John's rely on FranConnect to expand locations, streamline unit operations, enhance collaboration, and improve profitability. Backed by private equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. For more information on FranConnect, visit www.franconnect.com.Why Join Us?At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you're looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we'd love to have you on our team!Job OverviewThe Director of Strategic Finance and Business Operations sits at the intersection of finance and operations, serving as a key partner to the CFO and COO. This role is responsible for driving strategic analysis, building new analytical capabilities, and operationalizing insights into scalable processes across the business, from pricing and investment strategy to resource allocation and operational efficiency. The ideal candidate brings an analytical skillset to a scaled SaaS environment, applying rigorous frameworks to improve decision-making and drive tangible value creation.Primary Duties & ResponsibilitiesServe as a strategic thought partner to the executive team, delivering data-driven analyses that inform key decisions on pricing, capital allocation, product investment, and go-to-market strategyBuild and maintain complex financial models to evaluate business performance, growth initiatives, and investment opportunitiesSupport M&A evaluation and integration activities end-to-endOperationalize analytical insights into repeatable processes, dashboards, and standard operating procedures that enable the broader organization to act on recommendations at scalePartner with the CFO and COO to prepare board-ready materials, investor updates, and strategic presentationsCollaborate cross-functionally with Sales, Customer Success, Product, and Engineering to ensure strategic and operational initiatives are aligned and well-instrumented with the right KPIsWork closely with the FP&A team to ensure strategic analyses are grounded in consistent financial data, and to identify areas where deeper analytical work can complement the planning and reporting cadenceRequirementsWhat You'll Need (Required Qualifications)Professional experience in investment banking, private equity, management consulting, corporate development, or strategic finance, with demonstrated progression and impactStrong financial modeling and analytical skills, with a track record of building models from scratch and synthesizing complex data into clear, actionable recommendations for senior leadershipProven ability to design and operationalize new processes: taking an analysis or strategic recommendation and turning it into a repeatable workflow, operating cadence, or decision-making frameworkProcess-oriented mindset with a bias toward creating structure and scalabilityAdvanced proficiency in Excel; comfort working with large datasets across multiple systemsOutstanding communication and presentation skills, with the ability to distill complex analyses into compelling narratives for executives and board membersBachelor's degree in Finance, Economics, Business, or a related quantitative fieldPreferred QualificationsMBA from a top-tier programDirect experience at a PE-backed SaaS companyExperience with BI and reporting tools (e.g., Tableau, PowerBI)Experience with NetSuite, Salesforce, or other enterprise platforms commonly used in SaaS finance and operations