Field Service Technician I

Field Service Technician IPerforms client-site servicing, repair and/or installation of company product(s).This job may include any aspect of product field support, including system hardware and software, equipment, and systems networking.Provides technical support to customers on operational or maintenance aspects of system equipment.Serves as customer contact on technical and service related problems.Diagnoses mechanical, hardware, software and systems failures using established procedures.Determines most cost effective repair/resolution to minimize customer downtime.Provide in house service support to facility when not traveling.Support new build and quality control of new products in facility to support business need.Prepares reports for analysis of product failure trends and service ability issues.Ability to acquire basic product knowledge.Ability to use hand tools to pack shipments.Must have good verbal skills. Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.Must be very well organized.Two to four years related experience with products and applications; or equivalent combination of education and experience.Associates or better in a technical field.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.