Guest Experience Host

OverviewWe are looking for a reliable and experienced Greeter to provide visitors with excellent customer service and any information needed for their visit.SALARY: $23.36/hr :The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf)A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1ResponsibilitiesDeliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the LaGuardia Terminal B service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships.Helps guests feel comfortable and gives a positive first impression.Remain calm, professional, and courteous when working with disgruntled guestsWork collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests.Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal B team.Identify opportunities to promote terminal activities, and drive sales for LaGuardia Terminal B ancillary products and services.Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies.Analyse the guests' requirements and help them find the best solution by directing them to the appropriate department.Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.Skills Customer servicePremium guest serviceTeamwork and collaborationQuick thinking, multitasking and problem solvingExcellent verbal communication skillsInterpersonal skillsFluent in written and spoken EnglishOther language skills (not essential)Hospitality/premium retail experience highly desirableQualificationsEducation: High School Diploma, GED or equivalentMinimum of one-year of customer service experience in a similar environmentOther Healthcare/sick/vacation benefits available after service through ABM industries.Free staff parking/shuttle available.Ability to stand for all 8 hours while on shift; must be able to lift, push, pull objects up to 70 pounds with reasonable accommodationREQNUMBER: 153956ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.