Director of Account Management and Ad Operations

Director, Account Management and Ad Operations (Direct Demand)We're creating a healthier web where communities thrive.OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers and hosts 150 million monthly active users.Funded in 2015, OpenWeb has over 200 employees across New York City, London, Paris, San Diego, Toronto, and Tel Aviv, and is backed by world-class investors including Georgian, Insight Partners, Index Ventures, and more. We're crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in?About the RoleOpenWeb is seeking a senior, hands-on leader to oversee our Account Management and Ad Operations function for Direct Demand. This role will unify teams into a centralized post-sale organization responsible for campaign execution, delivery, troubleshooting, client communication, and operational excellence across multiple ad products.Reporting directly to our EVP of Demand, this Director will lead a high-performing team across Account Management and Ad Operations, serving as the operational backbone of our growing Direct Demand business. This is a highly impactful role with the opportunity to build scalable processes, improve systems, and take a strong foundation to the next level as the demand-side business grows.What You'll DoLead and scale a global Account Management & Ad Operations team supporting OpenWeb's Direct Demand business across multiple ad productsOwn the post-sale lifecycle: client asset collection, campaign setup, trafficking, launch, delivery monitoring, troubleshooting, and wrap-upServe as senior escalation point for campaign delivery issues, technical or implementation challenges, performance concerns and client communication, billing discrepancies and make-goods / additional spend conversationsPartner closely with Sales, Product, Engineering, Finance, and Legal to ensure smooth execution, accurate reporting, and strong operational alignmentBuild, improve, and document processes, workflows, and systems to support a growing Direct Demand businessEstablish clear operating rhythms, SLAs, and quality standards for campaign execution and client communicationDrive a calm, solutions-oriented culture that focuses on problem-solving, accountability, and continuous improvementWhat You Bring7+ years of experience in digital advertising, ad tech, or publisher environmentsProven experience in post-sale functions (Account Management, Ad Operations, Client Services, or similar) Experience managing and developing teamsStrong client-facing presence: executive communication, presentations, and difficult conversationsSolid technical understanding of how digital ad campaigns are set up, launched, tracked, and reported (1st and 3rd party systems)Ability to troubleshoot delivery, performance, and technical issues across multiple stakeholdersStrong process orientation: you enjoy building structure, documenting workflows, and improving how teams operateCross-functional mindset with experience partnering with Sales, Product, Engineering, and FinanceCalm, solutions-oriented leadership style with a positive, steady approach to problem-solvingBased in NYC and able to work from our SoHo office 3x per week (Tuesdays, Wednesdays & Thursdays)What You'll GetOur Director of Account Management & Ad Operations compensation package includes an annual base salary in the range of $150,000 – $155,000, plus a variable component, equity, and a comprehensive benefits package including:Premium health benefits (100% subsidized for employees) including medical, dental, and vision through Aetna401(k) + company match up to 4%Uncapped PTO policyPhone reimbursementTelehealth plan with 24/7 access to physical and mental healthcare providersCompany-sponsored Life and Accidental insuranceTeam events, holiday parties, and outingsReal ownership, real impact, and real growth opportunitiesGenuinely great coworkersThe OpenWeb CultureWe offer a dynamic and unconventional work environment that brings together a diverse group of world-class technologists, operators, and creative thinkers. We empower people to take ownership, build, improve, and leave their mark on the business. If you want to join an innovative tech company where you can shape how things work—not just inherit them—this role is for you.OpenWeb is committed to building diverse teams and is proud to be an equal opportunity employer.