Customer Service Admin Support

Assist with dispatching service calls to appropriate field technicians and supervisors. Building and maintaining positive relationships with internal and external stakeholders Receive incoming phone calls for general inquiries, price quotes, material orders and invoicing. Retrieve data from the database or electronic files as requested Maintains manual and/or automated logs of service. Coordinates and monitors the status of customer complaints resolutions. Other duties as assigned People who thrive in busy multi-tasking environments will be successful in this role. High school diploma or GED Customer service experience required 1-2 yrs. Experience with ERP systems in a manufacturing environment Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to analyze customer needs and provide appropriate solutions Proficient in using customer service software and systems Ability to multitask and prioritize tasks effectively Positive attitude and ability to work well in a team environment Must be able to work under pressure and meet deadlines while maintaining a positive attitude Must have excellent computer proficiency (MS Office – Word, Excel and Outlook). Job Type: Full-time