SysOps Application Support, VP

Overview In this role you will provide first and second-line technical support for banking systems, ensuring smooth operations and reliable payment solutions. You will collaborate with developers, business analysts, and vendors to maintain system performance and address incidents with SLAs in mind. The role emphasizes proactive monitoring, issue resolution, and compliance within a regulatory framework. You will lead outage calls with partners and teams to identify root causes and implement durable remediations. This is a hands-on, cross-functional position in MUFG’s IT organization, focused on scalable, secure payments solutions. ResponsibilitiesProvide first and second-line support for customer-facing and processing systems, ensuring uninterrupted operationsInvestigate, resolve, and document incidents related to payment systems in line with SLAsProactively monitor systems and identify potential issuesCollaborate with software developers, product managers, and business analysts to implement improvementsCoordinate with third-party payment providers and vendors to troubleshoot external dependenciesAnalyze payment system performance and propose efficiency/scalability enhancementsMaintain technical documentation for payment systems and proceduresEnsure regulatory and security compliance of payment processesLead outage calls with business partners, development teams, and senior management to determine root cause and remediation Key requirements7+ years of experience in relevant rolesStrong understanding of banking applications, APIs, and integration frameworksProven problem-solving skills under pressureExcellent verbal and written communication abilities for technical and non-technical audiencesProficiency with system monitoring tools, SQL, Java, Spring, Kafka, RESTful services, OpenShift, and scripting languages (Python, Shell)Experience with monitoring tools such as Splunk and Dynatrace; ability to configure dashboards/alerts and design synthetic monitoringKnowledge of Web/Application servers and web technologies/architectureExperience with Windows, Linux, AWS/OpenShift, and ROSA environmentsUnix/Windows scripting: Linux Shell, PowerShell, PythonExperience with Jira, ServiceNow, Confluence, SharePoint; Autosys schedulingFamiliarity with Dynatrace, Splunk, IR360 monitoring toolsBachelor's degree in Computer Science or related disciplineClear communicator capable of explaining complex concepts to non-technical stakeholdersAbility to work under pressure and manage multiple prioritiesCollaborative mindset with cross-functional teamsBanking applications and APIsIntegration frameworksSQL