Ldr Meter to Cash

Job SummaryMeter to Cash is a business unit within the Customer Programs and Billing organization and is part of the NiSource Regulatory business segment. The Meter to Cash organization has responsibilities across all six states and is responsible for successful execution of over 100 million customer transactions annually. Meter to Cash teams work with business partners across NiSource to develop comprehensive customer processes across organizational lines.Meter to Cash business unit includes the following teams: Meter Reading and Field Collections; Customer Account Billing; Gas Measurement Billing, Payment Processing; Revenue Recovery; and Printing & Inserting. This business unit is comprised of a diverse work group consisting of office employees, field employees, and production employees. A Leader within Meter to Cash will be assigned a team or teams of responsibility and may move across the various departments within Meter to Cash as business needs dictates or for development within the business unit.Essential FunctionsDevelop and maintain a culture of safety and inclusion & diversityImplement processes that drive sustained improvements in customer experience for Meter to Cash processesExecute and lead change initiativesIdentify and implement new process, techniques, and standards that drive process improvementParticipate in regulatory initiativesManage and monitor workload to ensure goals are achieved while supporting quality and training initiativesMaintain and build effective, cross functional working relationships across NiSource including effective relationships with HR, IC, Accounting, Legal, Union leadership (where applicable), etc.Maintain and build effective contractor and vendor relationshipsDevelop and execute on coaching and performance management plansDevelop skilled and engaged team members and leadersInvolvement in IT projectsEnsure the timely delivery of department projectsEffective customer process executionSuccessful daily execution of meter to cash processesPerformance management, coaching, and development plans for employeesExecution on key performance and process metricsContinued improvement in employee engagementExecution of process changes related to customer roadmap and continued execution of change initiativesRequired Qualifications For PositionBachelor's Degree or comparable industry related work experienceExperience in leading a teamDevelop and maintain a culture of safety and inclusion & diversityImplement processes that drive sustained improvements in customer experience for Meter to Cash processesExecute and lead change initiativesIdentify and implement new process, techniques, and standards that drive process improvementParticipate in regulatory initiativesManage and monitor workload to ensure goals are achieved while supporting quality and training initiativesMaintain and build effective, cross functional working relationships across NiSource including effective relationships with HR, IC, Accounting, Legal, Union leadership (where applicable), etc.Maintain and build effective contractor and vendor relationshipsDevelop and execute on coaching and performance management plansDevelop skilled and engaged team members and leadersInvolvement in IT projectsEnsure the timely delivery of department projectsKnowledge in Meter to Cash, customer experience, commercial or other customer focused processesDemonstrated ability to identify, communicate, and resolve problemsDemonstrated commitment to continuous improvementPC software proficiency (Word, Excel, Powerpoint)Proven ability to work across departments and all levels in the organization collaboratively to resolve issues, drive projects to closure, achieve desired results/goals, and/or implement change as needed.Excellent oral, written, presentation and listening communication skillsRelocation assistance is NOT available for this position.Knowledge of Meter to Cash operations and technology including Customer Information Systems and meter reading technologiesKnowledge of State and Federal Regulations governing Meter to Cash processesWorking knowledge of Field Operations, Integration Center, Customer Contact Centers, and RegulatoryPreferred Additional Qualifications For PositionPhysical DemandsThe preceding description is not designed to be a complete list of all duties and responsibilities required of the position.As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.Work AuthorizationAuthorized to work in the United States without requiring sponsorship.Workplace ConnectionValue inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities. ADA AccommodationsIf you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.E-VerifyNiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:E-Verify Poster (English and Spanish) E-Verify Participation Poster English and SpanishRight to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it awaySalary Range*:$96,600.00 - $144,900.00The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date:2026-03-31Posting End Date (if applicable):2026-04-15Please note that the job posting will close on the day before the posting end date.