System Engineer

In this role, you will:• Maintain robot uptime and reliability across daily protocol runs, ensuring the system performs atpeak efficiency• Diagnose and resolve operational issues onsite using SOPs, playbooks, and your own intuition forthe system• Escalate complex issues to the engineering team with clear, structured incident reports includingrelevant metadata• Monitor system health proactively using dashboards and alerting tools to catch issues before theycause production failures• Perform routine calibration checks and preventive maintenance on the robot, peripherals, andconsumables• Document all incidents, resolutions, and observations to build a reliable knowledge base ofsite-specific issues and drive data-driven improvements over time• Support remote and on-site engineering visits by assisting with hardware upgrades, validatingsoftware deployments, and performing test runs after changes• Collaborate cross-functionally with customer scientists to coordinate run schedules andcommunicate system status