Associate CIO for Enterprise Platforms and Operations

General Summary: The Associate CIO for Enterprise Platforms and Operations provides strategic and operational leadership for the university’s core technology environment, including enterprise applications, integrations, infrastructure, network services, telephony, and related enterprise systems. This role is responsible for ensuring that enterprise platforms and supporting systems are reliable, secure, and aligned with institutional priorities.Reporting to the Chief Information Officer, the Associate CIO serves as a senior leader within IT, driving execution, coordination, and accountability across technical domains while ensuring strong alignment with institutional governance and priorities. This position plays a central role in connecting strategy to delivery, ensuring that technology initiatives are effectively implemented and sustained across the organization.Examples of Duties: Key Responsibilities Enterprise Platforms & ApplicationsProvide leadership and oversight for enterprise applications, ensuring stability, performance, and alignment with institutional needsPartner with academic, research, and administrative stakeholders to ensure enterprise systems effectively support teaching, research, and business operationsPartner with functional stakeholders to prioritize enhancements, manage system lifecycles, and support long-term platform strategyEnsure enterprise systems are effectively integrated and supported across the technology ecosystemSupport institutional readiness for major system initiatives, including ERP and SIS transformation effortsInfrastructure, Systems, Network & Telephony OperationsOversee infrastructure, network, and telephony services to ensure high availability, resilience, and scalabilityLead the evolution of voice and communications platforms, including cloud-based and unified communications solutionsEstablish and enforce operational standards across systems, networks, and communications environmentsEnsure coordination across application, infrastructure, and network layers to support reliable service deliveryEnsure infrastructure and platform capabilities effectively support research computing needs, including performance, scalability, and integration with enterprise servicesPartner with campus Public Safety and other stakeholders to support, modernize, and progressively align access control, CCTV, and related systems with enterprise IT standards and operationsPartner with Information Security to align operational practices with security and risk management requirementsRisk, Resilience & Incident LeadershipEstablish and maintain enterprise IT resilience strategies, including business continuity and disaster recovery (BCDR) planning, testing, and continuous improvementEnsure critical systems and services have appropriate redundancy, recovery objectives (RTO/RPO), and failover capabilitiesLead IT operational response during major incidents, outages, and service disruptions, ensuring clear ownership, coordination, and communicationPartner with Information Security on incident response coordination, ensuring alignment between security events and operational recoveryConduct post-incident reviews to identify root causes, drive corrective actions, and strengthen overall resilienceCollaborate with institutional leadership to ensure alignment between IT recovery capabilities and broader university continuity planningIntegration & Enterprise Architecture AlignmentEnsure effective integration between enterprise systems, enabling seamless data flow and interoperabilityPromote standards and practices that reduce fragmentation and improve system cohesionWork across teams to align technical implementation with enterprise architecture directionService Delivery & Operational CoordinationDrive coordination across technical teams to ensure consistent and effective delivery of IT servicesRemove silos between applications, infrastructure, network, communications, and related technology domainsEnsure operational issues are addressed with urgency, ownership, and clear communicationCoordinate across teams and stakeholders to ensure services supporting academic, research, and operational functions are delivered consistently and effectivelyAct as a central point of coordination for complex, cross-functional initiatives and service challengesGovernance & Institutional EngagementServe as a core IT leader within university governance structures, including ITEC and associated working committeesActively participate in and support governance processes, ensuring that enterprise platforms, operational priorities, and service delivery decisions are aligned with institutional directionPartner with functional and academic leaders to translate governance input into actionable plans and executionEnsure transparency in prioritization, decision-making, and delivery across enterprise systems and operationsProvide operational insight and recommendations to inform governance discussions, planning, and investment decisionsOperational Excellence & AccountabilityEstablish clear expectations, metrics, and reporting for system performance, service delivery, and team outcomesDrive a culture of accountability, ownership, and continuous improvementEnsure consistent execution of work across teams, with visibility into priorities and progressIdentify and address operational gaps, risks, and inefficienciesFinancial & Resource ManagementOversee budgets and resource allocation across enterprise platforms and operationsManage vendor relationships and ensure effective contract and service oversightSupport strategic investment planning aligned with institutional prioritiesLeadership & Organizational ResponsibilitiesProvide direct leadership to managers and technical leads across applications, integrations, systems, network, telephony, and related technology functionsFoster collaboration across IT functions, including security, client services, academic technology, emerging technologies, and research computingEngage with campus partners across academic, research, and administrative units to ensure alignment between technology services and institutional needsServe as a key escalation point for operational and service-related issuesEnsure alignment and coordination across all IT functional areas to support institutional outcomesQualifications: Minimum Qualifications: Bachelor’s degree in a related field or equivalent combination of education and significant relevant experienceMinimum of 15 years of progressively responsible experience in IT, including leadership of enterprise systems, infrastructure, or operationsDemonstrated experience managing multiple technical domains (applications, infrastructure, networks, integrations, communications platforms, or similar)Proven ability to lead cross-functional teams and drive execution in a complex environmentStrong understanding of enterprise systems, IT operations, and service delivery modelsExperience working with governance structures and senior institutional leadershipPreferred QualificationsMaster’s degree in a related field strongly preferredExtensive relevant experience (typically 20+ years in complex IT environments) may be considered in lieu of an advanced degreeExperience in higher education or similar complex, decentralized environmentsExperience supporting or leading large-scale system implementations (e.g., ERP or SIS transformation)Familiarity with modern infrastructure, cloud platforms, unified communications, and related enterprise technologiesApplication Instructions:Please apply online with your resume, cover letter and list of three references.This is a non-union exempt position.UMass Boston expects to pay within an approximate range between $146,600 and $234,600 for this position.The specific pay for this position will be determined by the University based on the consideration of all relevant factors when and if it decides to extend an offer of employment.All official salary offers must be approved by Human Resources.UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HR@umb.edu or 617-287-5150.Departments: None