Pool Maintenance Specialist Floater

Job Description Description:The Pool Maintenance Specialist – Floater is a fully trained field technician who supports operational continuity while awaiting assignment of a permanent service route. During this transition period, the Floater provides coverage for technician call-outs, paid time off (PTO), open routes, and special service needs to ensure consistent, high-quality pool care for our customers.This role is designed as a temporary but critical stepping-stone position. Once assigned a full, permanent route, the employee will advance to Pool Maintenance Specialist – Level 1.Position Summary:Perform weekly residential and commercial pool maintenance services, including:Water testing and chemical balancingSkimming, brushing, and vacuuming poolsCleaning baskets, filters, and related equipmentIdentifying and reporting equipment or safety issuesDeliver consistent, high-quality service aligned with company standards and customer expectationsRoute Coverage & Flexibility. Cover assigned routes due to:Technician call-outsPTO requestsVacant or transitioning routesAdapt quickly to changing schedules, locations, and service needsSupport multiple branches or territories as neededCustomer ServiceMaintain professional, courteous interactions with customersAddress basic service questions and escalate concerns appropriatelyRepresent the company's core values and service commitment at all timesDocumentation & ComplianceAccurately document services, chemical readings, and notes in ServiceTitan (or company system)Comply with all safety, fleet, timekeeping, and operational policiesMaintain clean, organized, and well-stocked service vehiclesTraining & AdvancementThis position is held after completion of initial Pool Maintenance Specialist trainingFloater status continues until: a full route becomes available, and the employee demonstrates readiness for independent route ownership.Upon assignment of a permanent route, the employee will transition to: Pool Maintenance Specialist – Level 1Requirements:Required Qualifications:Completion of company Pool Maintenance Specialist training programValid driver's license with acceptable driving recordAbility to work independently with minimal supervisionStrong time-management and organizational skillsWillingness to travel between routes and locations as neededPreferred Qualifications:Prior experience in pool maintenance, field service, or route-based workKnowledge of basic pool chemistry and equipment (or willingness to learn)Customer service or trade-service backgroundPhysical Requirements:Ability to lift up to 50 lbsAbility to bend, kneel, stand, and work outdoors in varying weather conditionsAbility to safely handle pool chemicals following safety guidelinesWork Schedule:Full-timeSchedule varies based on route coverage needsOccasional schedule adjustments to support operational demands