Bilingual (Spanish/English) SunPass Outreach Analyst

Req NumberR7386Employment TypeFull timeWorksite FlexibilityOnsiteWho We AreCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Bilingual (Spanish/English) SunPass Outreach Analyst ready to take us to the next level! If you have strong customer service experience and bilingual Spanish-speaking skills and are looking for your next career move, apply now.Job DescriptionWe are looking for an Bilingual (Spanish/English) SunPass Outreach Analyst to assist SunPass customers and potential customers at outreach events throughout the State. This position will be full-time, on-site, and a 6–12-month contract. With employees expected to work onsite 5 days per week. This role will feature a flexible work schedule including weekends, as well as statewide travel, which may include overnight stays.Only work authorizations that will not require sponsorship now or in the future will be considered.What You’ll DoProvide assistance to SunPass customers and potential customers at outreach events throughout the State, addressing inquiries related to the SunPass programUtilize product knowledge, strong work ethics, effective time management, and excellent customer service skills to meet performance standards that positively represent the SunPass brandPrepare outreach activity reports and provide feedback to assist with program improvementsPerform other duties or special projects as requiredRequiredWhat You'll NeedAbility to fluently communicate in Spanish and English verbally and in writingValid driver’s license is requiredStrong face-to-face or phone customer service experienceStrong knowledge of principles and processes for providing customer serviceAbility to maintain composure in a fast-paced environmentAbility to use internet applications and Microsoft Office ProductsAbility to research and analyze informationStrong time management skillsMust be able to lift and carry up to 50 pounds to assist with equipment setup, including tents as part of event preparationsPreferredKnowledge of the SunPass ProgramPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.$22.04 per HourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.