Customer Service Supervisor

The Customer Service Supervisor is responsible for the day-to-day operation and management of the Customer Services Department. This is a working Customer Service Supervisor (CSS) role, the CSS acts as a Customer Service Representative, while also providing leadership and direction to the Customer Service Team to ensure that an excellent standard of service is provided to all internal and external customers. The individual in this role will lead this team to provide an excellent standard of service to all internal and external customers.Responsibilities:Assume all responsibilities of day-to-day Customer Service and provide support & supervision to the Customer Service Team.Oversee the training and development of the Customer Service Representatives.Develop, monitor and maintain appropriate Customer Service scheduling.Function as a liaison between Customer Service and other branch departments.Continually evaluate processes and look to make process improvements.Create and document Customer Service procedures that support business policies and objectives.Ensure team member compliance with documentation requirements, policies, and procedures.Foster positive customer relationships and resolve escalations.Support the team on questions related to daily processes, responsibilities, and best practices.Conduct semi-annual and annual employee performance reviews.Lead the hiring process for new team members.Collaborate with General Manager on team performance, process improvements and policy implementation.Participate and collaborate on projects related to company and department goals,Requirements:High School Diploma required; some College/College Degree preferred.Minimum of 3 years of practical experience as a Customer Service Supervisor or Lead preferred.Experience in the safety, industrial, or manufacturing industry a plus.High degree of competence with Office 365 Microsoft and ERP software.Ability to work independently and collaboratively. Possess excellent verbal and written communication skills.Must possess strong planning, organizational, time management, and problem-solving skills.Must be team oriented, dependable, and a strong leader.Must be able to multi-task with the ability to change direction quickly and often.High level of attention to detail required.SAS CA salary range: $70,500 - $75,500 plus bonus, based on experience, education, and geographic location.The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.Medical, Dental & Vision Benefits effective the 1st day of the month after 30 daysPaid Time Off - Vacation, Sick, Holidays and Personal Time401K with generous company matchAdditional benefit information can be found on the Bunzl Careers home page under Benefits and Perks. Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.Click here to view the California Employee/Applicant Privacy PolicyBunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities