Quality Supervisor | Las Piñas

Quality Supervisor Think of yourself as someone who provides performance enforcement, mentorship, guidance, and career development advice to TaskUs' Quality Analysts. Imagine yourself going to work with one thing on your mind: to supervise the performance of Quality Analysts (QAs) and ensure their compliance with processes. Your tasks center on supporting QAs in analyzing and resolving client issues and concerns, which include the execution of escalation procedures.As a Quality Supervisor, you will:Mentor, guide, and help develop a career path for Quality Analysts;Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;Establish ambitious but realistic team goals;Work with direct reports on plans for executing and measuring progress and sharing results; andIdentify actionable insights, offer recommendations, and shape team's strategy.Do you have what it takes to become a Quality Supervisor?Requirements:At least 2 years of relevant people management experience within or beyond the BPO space.Ability to think strategically and solve problems through creative meansBackground in providing constructive feedback and implementing corrective action plansHigh-level understanding of customer confidentiality standardsPassion for developing the skills and know-how of team membersExperience in mediation and conflict resolution techniquesHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.