Receptionist (Weston)

ReceptionistPalace at Home 16025 Emerald Estates Dr. Davie, FL 33331 The #1 priority of this position is to ensure that the agency maintains high standards in reference to all customer service issues. Essential duties and responsibilities: Responsible for answering all incoming calls following The Palace protocol. Maintaining tracks of all clients' issues and the responsibilities party for following up. Conducts random telephone surveys in order to maintain the level of customer satisfaction. Responsible for all outgoing mail and the distribution of incoming mail. Responsible for distributing all incoming faxes. Must forward main line to Answering Service/Voicemail at the end of the day. Any other task assigned by management. Qualifications: High school degree or equivalent required. Home health or clinical terminology experience preferred. The ideal candidate: Responsible, always on time, resourceful, very accurate and detail-oriented. Flexible as to work schedule. Must be available to work on weekends, holidays and in emergency situations. Must be able to work under pressure and multi-task. Self-motivated with a strong work ethic and the ability to work independently and as a team member. Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.