Operations Analyst I

Job Description· The USD Clearing & Payment Middle Office function is performed by Client Support Services (CSS), a group that reports into Payment & Clearing Solutions (PCS). CSS is responsible for the management of risk, client reporting, and analytics, as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding, and operational bookings.Core Responsibilities· Proactively monitor and support the USD clearing client base.· Manage and oversee credit, funding, and transaction limits.· Maintain and deliver client reporting and analytics.· Act as a liaison between back-office operations and client/front-office teams where required.Additional Responsibilities· Process assigned payment and compensation-related inquiries received from clients and internal operating teams.· Prepare and send necessary correspondence related to inquiries and operational requests.· Validate the accuracy of co-workers' correspondences and communications.· Maintain files and operational queues to ensure inquiries are handled promptly, professionally, and in accordance with departmental procedures.· Coordinate with internal stakeholders across the business as required.· Drive customer satisfaction by working closely with clients and continuously improving service delivery.