Software Support Analyst

RequirementsMust have:We require a high school diploma or equivalent.We need a solid grasp of core accounting concepts, including GAAP, accounts payable, accounts receivable, accrual and cash basis accounting, and financial reporting.We expect familiarity with banking terminology and operational processes.Experience with business payment networks, such as ACH/NACHA rules and wire transfers, is preferred.We look for at least 2 years of software support experience.We require proficiency with Microsoft Office Suite.We need strong written and verbal communication skills.We value someone who is detail-oriented, organized, and able to manage multiple priorities.We seek a self-starter who is committed to exceeding customer expectations.Strong analytical thinking is important.You should be able to break down situations systematically and understand how the parts relate to one another.Familiarity with the community association industry and Salesforce is a plus.Responsibilities:We reproduce customer issues to identify the root cause and determine the right corrective action.We resolve customer problems that do not require involvement from the development team.We document customer requests for changes or enhancements, route them to the appropriate team, and keep customers informed.We provide accurate, professional support by email or phone, including step-by-step guidance on system use.We build strong customer relationships so our company is recognized for exceptional service and support.We create user documentation for frequently asked questions.We train customers and internal staff to strengthen end-user capabilities and reduce repeat cases.We assist the training and implementation teams when needed.Company:We are CINC Systems, the largest provider of accounting and management software in the community association management industry and an innovator in accounting and banking integration. Founded in 2005, we now employ nearly 400 people and serve more than 50,000 associations across over 5 million doors. With investment from Hg Capital, we are accelerating product development and growth as we continue evolving into an AI-native services organization.This is a full-time Software Support Analyst role with a hybrid setup in Georgia, USA or remote for non-local candidates.We offer a humble, accountable, and team-oriented culture with strong benefits, including medical, dental, vision, life insurance, disability coverage, a 401K with matching, generous paid time off, paid holidays, birthday paid leave, mental health days, and free snacks when in office.We are an equal opportunity employer committed to diversity and inclusion.J-18808-Ljbffr