Help Desk (level 1 Support)

POSITION SUMMARYThe Helpdesk Technician (level 1 support) is responsible for installing, maintaining, troubleshooting, and supporting desktop/laptop hardware, software, peripherals, printers, and mobile devices within a corporate environment. This role provides first-line technical support to end users while ensuring accurate asset tracking, system imaging, software deployment, and adherence to company IT standards and procedures.KEY RESPONSIBILITIESInstall, configure, repair, and perform preventative maintenance on desktop and laptop systems, printers, and related peripheralsProvide first-line technical support for hardware, software, printer, and network connectivity issuesTroubleshoot desktop, laptop, software, and hardware failures and identify network-related issues affecting end usersInstall software applications, operating system patches, upgrades, and security updatesConfigure and support corporate cellular phones according to company standardsPerform imaging and deployment of desktops and laptops in standardized environmentsMaintain accurate physical and logical inventory tracking of all supported PC assetsManage printer-related supplies and coordinate maintenance needsAssist end users in determining appropriate software solutions to meet business needsCollaborate with Network Administrators and IT Analysts to resolve escalated network issuesCoordinate with third-party vendors for hardware repair and replacement servicesDocument support activities, asset management updates, and troubleshooting resolutionsSupport continuous improvement initiatives and perform additional duties as assignedQUALIFICATIONSEducation & ExperienceAssociate degree in Information Technology, Computer Science, or related field preferredExperience supporting desktop systems, laptops, peripherals, and end-user technologies preferredExperience LevelsLevel I: Minimum 2 years of related IT support experienceTECHNICAL SKILLSStrong knowledge of PC hardware and software architectureExperience supporting:Windows 10 and Windows 11Mac OSAndroid and iOS devicesWorking knowledge of Active DirectoryExperience with desktop imaging and deployment processesUnderstanding of help desk procedures and ticketing systemsStrong troubleshooting and problem-solving abilitiesFamiliarity with networking fundamentals and connectivity troubleshootingPROFESSIONAL SKILLSStrong written and verbal communication skillsAbility to read and interpret technical manuals, procedures, and documentationStrong organizational and time management skillsAbility to prioritize tasks and work independently in fast-paced environmentsStrong analytical and critical-thinking abilitiesAbility to train and mentor junior team members (Senior Level)Demonstrated initiative and sound judgment in resolving technical issuesPREFERRED CERTIFICATIONSMicrosoft Certified Systems Engineer (MCSE) or equivalent certification preferredQualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.