Body Shop Manager

Delaney Collision Center is looking for a self-motivated individual. Candidate must be friendly, accommodating, and outgoing. Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates and monitors the performance of all body shop employees. Directs and schedules the work of all body shop employees. Establishes and maintains good working relationships with insurance adjusters. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Monitors technicians' daily productivity reports and corresponding payroll records. Gives estimates on costs and time required for body work. Follows up on parts department orders to ensure parts availability. Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Checks quality of completed work. Handles customer complaints immediately and according to dealership's guidelines. Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties. Prepares final billing for completed repair orders. Controls accounts receivables for body repair work. Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training. Ensures that proper safety equipment is available and being used properly. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Attends managers meetings. Maintains professional appearance. Other tasks as assigned. Preferred: I-CAR, ASE Certification Qualifications: High school diploma or equivalent Previous Collision Center or Insurance Experience required PA Appraiser's License Excellent customer service skills Basic computer proficiency Positive, friendly attitude, along with a customer service mentality Enjoy working in a dynamic environment Excellent oral and written communication skills Teammate with collaborative mindset Math, reading, and software skills Ability to learn new technology, repair and service procedures and specifications Valid driver’s license and clean driving record We Offer: Paid Time Off Paid Holidays 2 Medical Plans, Dental & Vision HSA company contribution 401K with Dealer Match Great work life balance Room for advancement About us: We have 4 campuses with 9 franchises and 4 body shops. We have close to 300 employees and have been in business since 1971. We value our employees as much as we value our customers. Please send resume with salary requirement and they will be reviewed upon submission! We are an equal opportunity organization in the Automotive Industry! Our goal at is to provide truly exceptional automotive service with honesty and integrity. We are looking for team-oriented people who are looking to be part of a great organization! Come join the growing team. Submit resumes in confidence. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.