Senior Manager, Enterprise CRM Operations

?? Location: Hybrid (Jericho, NY preferred | Open to NYC, Chicago, IL Area, Columbus, OH Area)?? Schedule: 4 days onsite / 1 day remoteAbout the RoleWe're looking for a Senior Manager, Enterprise CRM Operations to lead the execution and evolution of CRM marketing across a portfolio of iconic brands.This is a high-impact leadership role responsible for driving end-to-end CRM campaign execution, managing a team of CRM professionals, and partnering cross-functionally to bring lifecycle marketing strategies to life.This team operates like an internal agency, supporting multiple stakeholders across the business—so we're looking for someone who can balance technical expertise, team leadership, and stakeholder management while also bringing forward-thinking ideas around automation and efficiency.What You'll DoOwn and lead end-to-end CRM campaign execution within Salesforce Marketing Cloud (SFMC)Oversee cross-channel campaigns including email, SMS, and push notificationsTranslate marketing strategies into technically sound customer journeys and audience buildsManage campaign calendars, workflows, QA processes, and deployment governanceLead, mentor, and develop a team of CRM professionals (including contractors)Partner with Marketing, CRM Strategy, and cross-functional stakeholders to deliver campaigns on time and at scaleDrive process improvements, automation, and operational efficiency across CRM workflowsEnsure data accuracy, segmentation integrity, and platform best practicesLeverage AI and predictive tools (e.g., Einstein) to improve campaign performanceAct as a key liaison between stakeholders and the CRM Operations team What We're Looking For7+ years of experience in CRM, lifecycle marketing, or marketing operations3+ years of experience leading and developing teamsStrong hands-on experience with Salesforce Marketing Cloud (SFMC)Experience building and managing email campaigns, automated journeys, and segmentation strategiesDeep understanding of CRM campaign workflows and execution processesStrong project management and organizational skillsAbility to work cross-functionally and manage multiple stakeholdersA balance of technical expertise and leadership capabilityWhat Sets You ApartExperience in an agency or agency-style environmentBackground transitioning from hands-on CRM/Marketing Automation into leadershipStrong process improvement and automation mindsetAbility to bring strategic thinking and innovation to CRM operationsExperience with AI-driven marketing tools and advanced personalizationWhy Join UsAt 1-800-FLOWERS.COM, Inc., our brands help people celebrate life's most meaningful moments. As we continue to grow and evolve our CRM capabilities, this role will play a key part in shaping how we engage with customers at scale—bringing together data, technology, and creativity to drive impact.The expected salary range for this position is $115,000 to $125,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.Benefits may include*:Medical, dental, vision, life, and disability insurance for the associate and eligible dependentsFlexible Spending Account (FSA)Health Savings Account (HSA)401(k) retirement savings programMental health resources and Employee Assistance Program (EAP)Paid vacation time (accrued based on hours worked and tenure)Paid company holidaysEmployee discount across our family of brandsPotential eligibility for annual merit-based compensation increases, where applicable*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.