Customer Service Representative - State Farm Agent Team Member

Customer Service / Customer Relations Representative At Mike Stuckey State Farm, we are committed to delivering exceptional insurance solutions and outstanding service to our valued clients. We are currently seeking a licensed, detail-oriented, and customer-focused Customer Service / Customer Relations Representative to join our team. If you have your Property & Casualty and Life & Health insurance licenses, or a desire to learn more about the insurance industry, and enjoy helping clients manage their insurance needs, this role is perfect for you!As a Customer Service / Customer Relations Representative, you will be a key resource for our existing clients, providing expert assistance with their insurance policies across property & casualty as well as life & health lines. You will handle policy servicing, answer coverage questions, resolve billing and payment inquiries, and ensure clients receive timely and accurate support. Your ability to build strong relationships and provide clear communication will enhance client satisfaction and retention.Key responsibilities include:Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health linesRespond promptly to client inquiries regarding coverage, claims, billing, and paymentsAssist clients with policy changes, renewals, endorsements, and other servicing needsHandle payment processing and resolve billing questions or issues efficientlyCollaborate with insurance carriers and underwriters to address client concernsMaintain accurate and up-to-date client records in agency management systemsEducate clients on insurance products and coverage options when appropriateIdentify opportunities to support cross-selling efforts and enhance client protectionEnsure compliance with all regulatory and company policiesQualifications:Active Property & Casualty and Life & Health insurance licenses or ability to obtain licenses.Proven experience in customer service, account management, or related rolesExcellent communication skills verbal, written, and listeningDetail-oriented with strong organizational and problem-solving abilitiesProficient with CRM systems, and Microsoft Office SuiteAbility to manage multiple client accounts and prioritize tasks effectivelyCustomer-focused, patient, and professional demeanorBilingual - Spanish speaking a plus.Benefits:Competitive salary plus performance-based incentivesPaid time off including holidays and sick leave401(k) and Roth 401(k) retirement plan with company matchSupportive work environment with opportunities for professional growthFlexible scheduling.Why Join Our Agency?We value our employees and clients alike, fostering a culture of respect, learning, and teamwork. Join us to grow your career in a stable, supportive insurance agency where your expertise makes a real difference for our customers.Compensation: $40,000.00 - $55,000.00 per yearDo you want to work with someone who will help you achieve YOUR goals?This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.Our office is located in North Charleston.Our office is open M-F 9a-5p.I have been a State Farm agent since 2018.Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.We currently have 6 team members at our agency.We have 50 years of combined insurance experience in our office.Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Legion of HonorApply now and let us put you on the path to success. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.