Rooms Controller

DescriptionOverviewAssist guests with arrival and departure from hotel, while providing positive guests experiences.The Rooms Controller is responsible for maintaining accurate room inventory, room status, and room assignments on a day-to-day basis. This role supports Front Office operations by coordinating closely with Housekeeping, Reservations, and Front Desk staff to ensure rooms are available, correctly assigned, and ready to meet guest expectations.Essential Duties And ResponsibilitiesMonitor daily room availability, room types, and room status in the property management system (PMS)Ensure accurate room status updates including vacant, occupied, dirty, clean, and out-of-orderAssist with controlling room assignments based on arrivals, departures, and housekeeping readinessSupport group room blocks, VIP stays, and special rooming requestsWork closely with Front Desk staff to resolve room assignment issues and last-minute changesAssist with upgrades, room moves, and late check-out or early arrival requests as directedCommunicate room availability challenges to Front Office leadership promptlyCoordinate with Housekeeping regarding room readiness and priority cleaning needsAlign room assignments with housekeeping schedules to support smooth check-insCommunicate discrepancies or delays affecting guest arrivalsAssist in honoring guest room preferences, loyalty status, and special requestsHelp resolve room-related issues that may affect guest satisfactionMaintain accurate records of room assignments and room status changesAssist with daily room discrepancy checks and auditsFollow established procedures related to room control and Front Office operationsComply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.QualificationsQualifications and SkillsEducation And ExperiencePrior hotel Front Desk, Reservations, or Rooms Division experienceKnowledge, Skills And AbilitiesWorking knowledge of hotel PMS systemsStrong attention to detail and organizational skillsAbility to prioritize tasks in a fast-paced environmentClear verbal and written communication skillsAbility to work collaboratively with multiple hotel departmentsAbility to work flexible schedules, including weekends and holidaysAbility to sit or stand for extended periods while working at a computerAbility to manage multiple priorities during high-volume arrival periods