Remote - Customer Service Representative

OverviewAbout TPTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsLocationTP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.ResponsibilitiesYour ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.Handle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredQualificationsWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.Qualifications:High School Diploma or equivalent.Minimum of 6 months of customer service experience.Must be 18 years of age or older.Ability to type at least 25 words per minute.Comfortable with desktop computer systems and have general knowledge of Windows-based systems.Customer service and/or sales experience preferred.College degree preferred but not required.Key Competencies:Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.Communication: Outstanding communication, listening, and analytical skills.Organizational Skills: Strong organizational and problem‑solving skills.Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.Work from Home Requirements:Internet Requirements:Minimum subscribed download rate equal or exceeds 15.0 MbpsMinimum subscribed upload rate equal or exceeds 5.0 MbpsISP must have no packet loss and ping under 50msInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPNProof of internet speed requiredClean and quiet workspaceEOE/Disability/Vets #J-18808-Ljbffr