Retail Store Manager (New Store)

MAJOR RESPONSIBILITIES (Position Summary)B&P will be opening a store on May 23, 2026 w/ the support of corporate retail teamThe Retail Store Manager is responsible for delivering an exceptional, brand-aligned retail and product experience that drives both direct-to-consumer (DTC) and commercial trade sales. This role blends hands-on retail leadership with a strategic sales and product focus, ensuring the store not only represents Business & Pleasure Co.’s brand aesthetic but also becomes a key driver of commercial growth and omnichannel engagement. Working closely with our Commercial Sales and Product Teams, this position bridges in-store retail execution with product storytelling, trade relationship building, and sales conversion optimization. The role is ideal for a business-minded leader who understands how product, environment, and customer engagement intersect to drive growth.ESSENTIAL DUTIES AND RESPONSIBILITIESRetail Operations & Experience• Lead the setup and ongoing optimization of the Southampton store, ensuring the in-store experience reflects B&P’s design and product vision. • Implement high-standard retail processes, including visual merchandising, stock control, and POS system optimization. • Maintain brand consistency through product presentation, storytelling, and display innovation that aligns with new launches and seasonal campaigns.Product & Commercial Sales• Partner with the Retail Manager and Commercial Sales Teams to identify and promote high-performing SKUs, trade-focused products, and new collection launches. • Drive engagement with Interior Designers and Trade Clients, leveraging the store as both a showroom and sales hub. • Develop programs to grow trade partnerships, including in-store consultations, product education, and client events. • Utilize product feedback from in-store interactions to inform product development and merchandising suggestions. Act as the in-store ambassador for the Product Team — providing customer insights, testing new products, and supporting launch events.Omnichannel Integration• Collaborate with the eCommerce and Customer Service teams to deliver a seamless online/offline experience, supporting B&P’s omnichannel strategy. • Manage fulfillment for local pick-ups, client deliveries, and warehouse-ship orders to ensure smooth logistics and customer satisfaction.Team Leadership & Performance •Recruit, train, and inspire a high-performing retail team focused on customer service, product knowledge, and sales execution. • Set and monitor KPIs tied to sales, conversion, and customer experience. • Foster a culture of accountability, collaboration, and brand passion. • Other duties as assignedQUALIFACTION REQUIREMENTS·  2yrs+ in Management Role·  5yrs+ in Retail experience·  Proven experience working with Interior Designers, Trade Partners, or Commercial Accounts.·  Furniture background is a plus·  Must be able to lift 55 lbs·  Shopify Plus POS experience a major plus·  High school diploma or Equivalent; bachelor’s degree in business administration or a similar field is preferred·  Strong people management, team leadership, organizational and operations skills·  Time management skills·  High level problem solving and decision-making ability·  Working with and adhering to targets Why Join Business & Pleasure Co.·  Iconic Brand: Join a fast-growing, stylish, and reputable outdoor lifestyle brand.·  Career Growth: Be a key leader in shaping and driving improvements across operations·  Competitive Compensation: Base salary with strong performance-based incentives.·  Comprehensive Benefits: Health insurance, retirement plans, and paid time off.·  Creative & Collaborative Environment: Work with passionate professionals in a dynamic industry. · Be part of a growing brand expanding its retail footprint and trade partnerships across the U.S.