Client Manager

Join our client in Austin Tx on a Direct Hire basis as a Client Manager, supporting large-scale customers with innovative technology services. This is an exciting opportunity for a customer focused service management professional ready to drive implementation, onboarding, and lifecycle success for enterprise clients.Company Profile:Our client is a global technology solutions companyOpportunity for growthNew OfficeClient Manager Role:As the Client Manager, you will oversee onboarding, implementation, and ongoing lifecycle support for circular technology services across a diverse enterprise customer base. In this Client Manager position, you'll work closely with customers, internal stakeholders, and service partners to ensure seamless delivery, optimal cost performance, and exceptional service management. The Client Manager manages a portfolio of large clients and plays a crucial role in maximizing device value, customer satisfaction, and long-term loyaltyLead implementation and integration of technology services across all customer lifecycle phasesOversee customer onboarding, service renewals, end of life processes, and redeploymentEnsure all service functionalities and processes are delivered as agreed with optimal cost efficiencyPartner with Customer Service and Shared Service Centers to ensure proper contract and process handoffBuild customer knowledge, capability, and effective usage of circular technology services through training and communicationMaintain regular customer engagement based on established service levelsEnsure delivery and availability of agreed customer reportsMonitor customer satisfaction, needs, and loyalty throughout the lifecycleIdentify and forward new opportunities and leads to the Sales teamCollaborate with Sales on customer relationship development and account growthWork cross-functionally with internal stakeholders and partners to ensure service delivery expectations are metTranslate customer requirements into actionable feedback for products, services, and process improvementClient Manager Background Profile:Experience managing B2B service delivery for large, complex customersUnderstanding of IT, outsourcing services, and enterprise technology integrationsExperience working with international clients preferredEducation suited to the role, such as a Vocational Qualification in Business Information Technology or a Bachelor of Business AdministrationFamiliarity with IT environments including MDM, Intune, APIs, and DaaS modelsFeatures & BenefitsRobust health benefits, including comprehensive medical, dental, and vision coverageCollaborative and global work environment, offering cross-functional and international partnership opportunitiesStrong focus on professional growth, innovation, and empowering leaders at all levelsMission-driven culture centered on sustainability, customer success, and operational excellence