Field Service Technician

We’re hiring a Customer Support Representative / AV Technician to support a growing team focused on delivering high-quality technical service and customer experience. This is a hands-on, hybrid role combining customer support, system staging, and field service work.OverviewThis role is ideal for someone who enjoys working with customers, troubleshooting technical issues, and getting hands-on with equipment. You’ll play a key role in both support operations and on-site service delivery.ResponsibilitiesManage customer support tickets and coordinate service schedulingProvide remote troubleshooting and technical supportStage and test systems prior to installationTravel to customer sites (U.S.) for installs, repairs, and service workSupport system installations and ensure proper functionalityMaintain accurate documentation of service activity and updatesRequirements2+ years of AV technical support or field service experienceExperience with ticketing systems (ServiceNow, Zendesk, etc.)Familiarity with ERP systems (Epicor/Kinetic preferred)Understanding of CTS standards (or similar AV knowledge)Strong troubleshooting and problem-solving skillsComfortable working directly with customersAbility to travel 1–2 times per month (air travel required)Work EnvironmentHybrid: 3–4 days onsiteMust be located within 60 miles of the officeTravel to customer sites as neededCompensation & DetailsSalary: $50,000 – $65,000Employment Type: Full-time or ContractStart: Immediate needWhy This RoleThis is a great opportunity for someone looking to build on their AV and technical support experience, gain more exposure to field work, and be part of a team that values ownership, responsiveness, and hands-on problem solving.ApplyIf you’re someone who enjoys technical work, customer interaction, and solving real-world problems, we’d love to connect.