Legal Vendor Program Manager

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.Discord is looking for a Legal Vendor Program Manager to join our growing legal team. In this role, you will own the strategic and operational management of Discord's relationships with outside counsel and other legal service providers. You'll administer our e-billing and matter management platforms, manage outside counsel engagements, enforce billing guidelines, conduct spend analysis, and ensure reporting is accurate and timely. You will drive accountability, cost-effectiveness, and service excellence across Discord's law firm engagements and build the processes and tools that allow our legal vendor operations to scale. You will work closely with Discord's attorneys, Finance, Procurement, and other cross-functional teams.This role reports to the Director, Global Litigation.What You'll Be DoingOwn Discord's outside counsel and legal service provider relationships end-to-end, including requests for proposals, performance tracking, service level monitoring, and spend management against organizational expectations and competitive benchmarksDevelop and maintain outside counsel terms of engagement, billing guidelines, secondment agreements, and other documentation to ensure law firm adherence to company requirementsPartner with Finance to build and maintain legal spend accruals and forecasting mechanisms, outside counsel cost benchmarking, and ad-hoc legal analyticsDrive the development of playbooks, tools, systems, and processes that enable automation, scale, and optionality in legal vendor management across cross-functional stakeholdersPrepare and deliver regular reports to attorneys and Finance on outside counsel spend, vendor performance, and key metrics and trendsOwn the end-to-end process for onboarding and off-boarding legal service providers, including collaborating with internal teams on conflict and security review and troubleshooting setup and access issuesDevelop, administer, and enforce cost control strategies, including outside counsel rate structures, annual rate review and negotiation cycles, and alternative fee arrangementsWhat You Should Have5+ years of experience in legal operations, legal vendor management, or a related role, including experience at a technology companyHands-on experience with e-billing and matter management platforms; familiarity with invoice review, compliance workflows, and budget alignment processesProven track record managing law firm and legal service provider relationships, including rate negotiations and billing guideline enforcementAdvanced proficiency in Excel, including pivot tables and data visualizationAbility to break down complex projects into discrete components and work collaboratively and strategically across all levels of the organizationStrong analytical, financial, and contract negotiation skillsBonus pointsExperience with Brightflag, LawVu, or similar e-billing and matter management platformsFamiliarity with Discord and the gaming or online communication industryExperience developing or refining outside counsel guidelines and rate frameworksExperience working with law firms providing legal services outside of the U.S. Experience identifying and implementing AI or automation solutions across legal operations workflows, such as invoice review, matter tracking, or vendor managementThis role is based in San Francisco with a 2 day per week in-office expectation to support close partnership with our Finance team.The US base salary range for this full-time position is $144,000 to $162,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone who is excited to join the team.Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.