Field Support Services Technician

Department: TechnologiesLocation: OrlandoDescriptionAt FINFROCK, our technology supports the teams that build real-world projects every day. As a Field Support Services Techician, you’ll play a key role in supporting our jobsites and our office. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.Duties & ResponsibilitiesBe the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skillsAssist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers.Build, configure, and deploy computers as needed.Configure, deploy, and troubleshoot client devices, IP cameras, and printers.Optimize and maintain client devices in the field.Security updates, firmware updates, patch management, etcPerform/Execute IT tasks in the field at construction job sites.Dial in and participate with monthly I-Power meetingsPlan job site activities with the Director of IS&T.QualificationsDisplay professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees).Must be experienced with the assembly and configuration of computers from parts.Must have administrator level experience with Microsoft Windows 10/11 operating systems.Capable of configuring Android/Apple devices for corporate usePrinter management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors.Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi-Fi and hardwire networking.Must be able to climb ladders and carry up to 50 lbs.Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices.Must have a clean driving record and be able to travelTravel = 80%, Office = 20%2 – Year degree in related field or 5+ years of IT Support experienceMCP – Windows 10/11 preferredA+ Certification preferredInstallation and support experience with: Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office 2010-2016 preferred.Benefits401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.100% employer-paid health insurance for employee and contribution toward “family” coverageLife insuranceShort-term and long-term disability insuranceGenerous paid time off program