Junior Support Technician

*Job Title:* Junior Support Technician *Location:* Tulsa, Oklahoma *Job Type:* Full-Time *Department:* Support Team *Reports To:* Support Manager *About the Company: * Xceltek is a leading managed services provider (MSP) specializing in full-stack IT solutions and services for businesses. Our team delivers reliable and efficient IT support across various industries, with a strong focus on healthcare. We prioritize exceptional customer service and technical expertise to meet the unique needs of our clients. *Job Overview: * We are looking for a motivated and service-oriented Tier 1 Support Technician to join our growing team. This entry-level position is ideal for candidates passionate about technology and interested in building a career in IT. As a Tier 1 technician, you will be the first point of contact for clients seeking technical assistance and play a vital role in delivering exceptional customer support. *Key Responsibilities: * * *(50%) Provide front-line technical support:* Respond to incoming support requests via phone, email, or ticketing system. * *(20%) Troubleshoot common IT issues:* Diagnose and resolve basic hardware, software, and network problems, escalating more complex issues as needed. * *(10%) Assist with user account management:* Perform tasks such as password resets and user account provisioning in Active Directory. * *(10%) Monitor systems and alerts:* Use monitoring tools to identify potential issues and ensure system health. * *(10%) Document issues and resolutions:* Maintain accurate and detailed logs in the ticketing system to ensure effective follow-up. *Expectations: * * Provide prompt and courteous customer service. * Manage multiple client issues effectively while maintaining attention to detail. * Collaborate with team members to ensure seamless escalation and resolution of technical challenges. *Qualifications: * * 0-2 years of experience in a technical support or help desk role. * Basic understanding of computer hardware, operating systems (Windows), and common software applications. * Familiarity with networking concepts such as IP addresses and Wi-Fi troubleshooting. * Strong problem-solving skills and ability to learn new technologies quickly. * Excellent communication skills, both verbal and written. * Certifications such as CompTIA A+ or Network+ are a plus but not required. *What We Offer: * * Competitive salary and benefits package - $30,000-$45,000+ for qualified candidates. * Company Sponsored PPO Healthcare * 401(k) 3% match * Opportunities for professional growth and development within a supportive and collaborative environment. Job Type: Full-time Pay: $30,000.00 - $40,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Tuition reimbursement * Vision insurance Ability to Commute: * Tulsa, OK 74136 (Preferred) Ability to Relocate: * Tulsa, OK 74136: Relocate before starting work (Preferred) Work Location: In person