Credit Collections Specialist

Position Summary:The Credit and Collections Specialist is responsible for following up on delinquent accounts, updating and maintaining accurate financial records, and reducing delinquency for assigned accounts. Assist the Credit and Collections Manager with training new hires, and develop procedures to help the department work more efficiently. The Collection Specialist should exhibit professionalism and trustworthiness. Have excellent communication and negotiation skills, as well as an ability to work independently.Make a greater impact at Bonduelle Americas!Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.Key Responsibilities:Monitoring and managing customers accounts receivable and identifying overdue accounts.Contacting customers and establishing reason for past due account situation; making arrangements for payments to bring account current and follows up to ensure obligation is satisfied.Maintaining records of contacts and attempted contacts with delinquent customer accounts as well as records of any payments collected from the customer.Assisting the Credit & Collections Manager along with other team members in resolving customer issues and complaints concerning their receivables.Determining most effective and economical means of collecting for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and sends a variety of standard collection letter/email.Establishing and maintaining strong working relationships with customers and all functional groups essential to accomplish objectives.The ongoing process of focus on continuous improvement on making recommendations and participating in implementations to increase efficiency.Keeping management apprised of unusual or non-standard issues, escalating when appropriate.Other duties as assignedMinimum Qualifications:High School Diploma5+years Credit and Collections experienceExcellent verbal and written communication skills to manage across functions at various levelsA desire to assist others in reaching their full potentialProcess-ended with the ability to problem solve,detect patterns, and give advice on troubleshootingStrong negotiating and critical thinking skillsSelf-starter with ability to work independently and execute all assignments to closure; includes determining and addressing root causes.Proven successful experience with high volume collections management.Ability to embrace change and accountability for tasksDesired Qualifications:A good demeanor;willingness to learn5-10+ years in Credit and Collections experienceAbility to effectively and appropriately interface with a variety of individuals or groups on a frequent basisStrong attention to detailCritical thinking and problem solvingEffective verbal and written communication skillsSelf-motivated and dependableAbility to work well under pressureERP systems knowledge. JDE Edwards is a plusEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.