Player Assistant - Cedar

Job Description About Shanty Creek ResortsShanty Creek Resorts is committed to providing guests with a unique "Up North" experience. Our friendly and caring staff delivers exceptional service and genuine hospitality. We believe that building honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment is key to our continued success.Position OverviewThe Player's Assistant plays a vital role in enhancing the on-course guest experience across all five of Shanty Creek's golf courses: The Legend, Cedar River, Schuss Mountain, Summit Golf Course, and Hawk's Eye.This position focuses on supporting players—ensuring they feel welcome, safe, informed, and cared for throughout their round.Player's Assistants are not enforcers. Instead, they serve as friendly, approachable ambassadors who promote guest satisfaction, golf safety, and pace of play through Shanty Creek's Four Degrees of EngagementObserve and GreetInform and EncourageCoach and RedirectInvolve Management (if needed)This guest-first approach ensures that any issues are handled respectfully while maintaining a positive experience for all.Minimum QualificationsMust be at least 18 years of ageValid driver's license and ability to safely operate a golf cartAvailability to work a flexible schedule, including weekends and holidaysStrong interpersonal and communication skillsPreferred QualificationsPrevious experience in golf operations or customer serviceBasic knowledge of golf rules, etiquette, and terminologyExperience working in a resort or recreational environmentKey ResponsibilitiesCreate a welcoming, respectful, and service-oriented environment for all guestsProvide assistance and answer questions in a friendly and professional mannerMonitor and support pace of play using the Four Degrees of EngagementAddress slow play and etiquette concerns with courtesy and professionalismConduct regular course patrols to ensure safety and cleanlinessIdentify and report course hazards, incidents, or unusual activitySupport the golf operations team during peak times and eventsEncourage smooth pace of play while maintaining a positive guest experienceSkills & AttributesThe ideal Player's Assistant is observant, proactive, and enjoys helping others. Strong communication and conflict-resolution skills are essential to positively influence pace of play and respond effectively to guest needs.A calm, friendly demeanor and a team-oriented mindset are key to success in this role. Familiarity with golf etiquette is helpful but not required—training will be provided to ensure confidence in all aspects of the position.