Customer Service Representative

Customer Service Representative Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with "wow" service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!We offer:Health, dental, vision, life insurance, STD/LTD, 401K with company matchingESOP - Employee Stock Ownership Plan (100% company paid)Paid vacationPet supply and service discounts and more!Responsibilities:Main lobby operations check-ins, check-outs, guest visits and tours, answering general questionsAnswering and handling calls in a professional mannerMaintaining cleanlinessSchedulingFile maintenanceData entryQualifications Skills Required:Possess a love of animalsDisplays a professional manner at all timesAbility to work evenings, weekends & holidaysLift/carry 40 pounds or moreAble to stand/walk for eight hours a dayAble to work in a fast-paced environmentAble to work on a computer systemAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.Essential Job Functions:Welcomes both human and pet guestsCan correctly identify animal body language/behaviorFollows safe handling proceduresChecking in and out of pet guests while providing excellent customer serviceEscorts pets to and from their roomsTakes reservations over the phoneCan work both individually and as a team player while performing dutiesContributes in maintaining the cleanliness of the facilityCommunication with management and other team membersRequired Education:High School Graduate or EquivalentAt least 1 year of professional animal experience