Integrations Support Engineer

Job Description: Configure and maintain integrations between Further's platform and external CRM, database, and third-party systemsImplement and support REST API integrations to extend platform functionality and improve operational connectivityEnsure reliable and accurate data flow across integrated systems and troubleshoot integration-related issues as they ariseConfigure internal tools and workflows to align with client-specific operational requirementsUtilize Python, SQL, and JavaScript to process, manipulate, and analyze dataTranslate raw technical data into clear, actionable outputs and presentations for internal teams and clientsDiagnose and resolve technical implementation challenges across frontend systems, integrations, and data workflowsPartner directly with clients to understand business requirements and recommend technical solutionsCommunicate implementation updates, technical findings, and next steps clearly to both technical and non-technical stakeholdersManage and resolve customer support tickets through Zendesk with urgency and professionalismRequirements: Working knowledge of Python and SQL for data processing, troubleshooting, and reportingExperience configuring and supporting database and CRM integrationsFamiliarity with REST APIs and third-party system integrationsStrong analytical and problem-solving skills with the ability to diagnose technical issues efficientlyExcellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiencesStrong organizational and time management skills with the ability to manage multiple priorities simultaneouslyExperience supporting SaaS implementations or customer-facing technical integrations is preferredFamiliarity with Zendesk or similar ticketing/support platforms is preferredExposure to healthcare, senior living, or revenue operations platforms is a plusExperience utilizing AI for problem-solving and automating workflows is a plusBenefits: Professional development opportunities