Service Support Analyst- Expert
Job TitleService Support Analyst- Expert Location: 3514 Bush St, Raleigh, NC (HYBRID)Duration: 12+ Month Contract with possibility to extensionConsultant pay rate: $38 /hr on W2 (All Inclusive)Job Description:**This is a hybrid or fully on-site position, depending on the candidate's preference. The candidate is required to be onsite 2-3 days per week. The specific days will be coordinated with the rest of the staff, so if they have a preference Client should be able to work with that.Desktop and M365 Support AnalystClient is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.Description (including, but not limited to):Technical assistance, support, and advice to end users for hardware, software, and systemsHands-on technical and functional assistance to business and technical usersRemote technical and functional assistance to business and technical usersSupport of the Office 365 environment (administration and useage)Able to support remote PC setup and application installationWill be on-site for a portion of the week to support hands-on usersCustomer service skillsRequired5YearsMicrosoft 365 (Outlook, Sharepoint, Teams, OneDrive, etc) usageRequired5YearsDesktop supportRequired5YearsPC specifications and purchasingRequired5YearsDesktop imaging and installation of applicationsRequired5YearsExperience supporting IT for employees of the State of NCDesired1YearsMicrosoft certificationsHighly desired3YearsExcellent written and verbal communication skillsRequired5YearsExperience supporting A/V equipmentHighly desired2YearsExcellent background support end users in a M365 environment with specific emphasis on Outlook, Teams, and SharePoint