Member of the Product Design Team

About TierZeroAI has changed how (and how fast) engineering teams build and ship code. But productionizing code still runs at human speed, and that gap is becoming every engineering team's biggest bottleneck. TierZero is how fast-moving engineering teams manage code in production: faster incident response, full operational visibility, and distributed knowledge across every engineer on the team.We've raised $7M from top investors like Accel and SV Angel, and are trusted by companies like Discord, Drata, and Framer to run their high-scale systems and build the infrastructure layer for their AI-era engineering teams.The RoleAs our founding product designer, you’ll help invent and build the core product experience from the ground up. You’ll work directly with the CEO, CTO, and engineering team, and spend real time with customers. This is not a polish role — design at TierZero is deeply intertwined with system behavior, trust, and operator judgment. Things change regularly, and here are examples of the types of work you’ll be doing:Design core workflows and dashboards for AI agents that investigate incidents and production issuesTranslate complex system behavior (confidence, uncertainty, provenance, partial results) into clear, trustworthy user experiencesDefine guardrails and interaction patterns so automation is safe, reversible, and predictablePartner tightly with engineers to shape product decisions, defaults, and failure modes — not just visualsDesign dense, high-signal interfaces for engineers operating under time pressureHelp define how humans supervise, correct, and collaborate with AI agentsCreate interaction models for long-running, multi-step agent workflows (state, memory, async progress)Iterate rapidly with customer feedback from real incidents and on-call scenariosContribute to everything from product direction to sales demos to onboarding flows to office snacksWhy work with usYou want to work with an experienced team. CEO is a 2x founder and infra leader with a previous successful exit; CTO spent a decade at Databricks leading AI engineering; team members are staff-level engineers from Databricks, Brex, LinkedIn, Niantic, Nextdoor, and 11x.You believe that everything is “figureoutable.” You like ambiguous problems, tight feedback loops, and learning by building.You’re excited to work at the frontier. You’ll be designing products that sit at the intersection of GenAI, observability, distributed systems, and real-time production environments.You want to shape the company from day one. You’ll influence product direction, interaction paradigms, customer trust, and how design and engineering work together as we scale.You believe the engineers of tomorrow are 100x more productive than the engineers of today — and that great design is a prerequisite to making that future safe and usable.BenefitsMedical, Dental, Vision insurance401(k)Lunch & Dinner in the officeSnacks and drinksM4 MacBook + iPad AirFigma, FigJam, and a near-unlimited budget for tools that help you design and think betterLooking for someone whoHas a valid US Visa or work permitWorks in SF in person 3 days a week6+ years of experience as a product designerHas designed complex systems, dashboards, or internal / operator-facing toolsIs comfortable with dense information, tradeoffs, and designing for failure modesThinks in workflows, states, and guardrails — not just screensIs deeply product-minded and customer-firstCan collaborate tightly with senior engineers and challenge decisions when neededHas worked at a startup before (or a high-bar product team) and survived