Customer Services Support Operator II

Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery. Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery. Processes incoming orders, inquiries and/or requests regarding products and/or services. Performs order management for assigned customers, manages and files clients' information in the information system. Supports customer remotely and onsite, and provides 1st level user support in case of arising issues. Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers. Cooperates with clients and sales representatives to clarify orders and issues. Participates in investigating and resolving commercial and/or technical problems. Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions. In Administration: Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes. Unexpected situations, however, typically needs technical assistance or authorization. 2 year vocational training + up to 1 year experience needed Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused two-year vocational training period. SAP knowledge is a must able to work in warehouse settings at times.