Loan Operations Vice President

Loan Operations Vice President Job Level: Vice President Job Function: Lending Operations Location: Charlotte, NC, US Employment Type: Full Time Role Description Loan Operations within BCDAD is responsible for all documentation, funding, processing, accounting, and servicing of an agented, syndicated and bilateral commercial loan portfolio. Management and oversight of the day-to-day operations of all commercial loan transactions. The Loan Operations VP oversees and directs the people and processes that service the bank's agency, syndicated and bilateral loan portfolio. May act as head of department. This role ensures all daily duties are completed and are aligned with departmental and organizational goals. This is a tactical and strategic role that focuses on overseeing day-to-day operational execution, and frequently contributes to broader strategic planning within the area of agency loans and deal administration. Leads, coaches and directs Team Leaders . Serves as senior most point of escalation for complex inquiries and issues from internal and external parties. Reports to the Director level. Number of direct reports: up to 20. Number of indirect reports: up to 30. Responsibilities Coaches and supports staff with continuous performance feedback and technical expertise; administers the performance appraisal process and manages employee relations matters. Monitors operations to ensure servicing processes are aligned with SLA, properly documented and efficiently executed. Ensures employee compliance with bank and regulatory requirements and standards of ethical behavior. Sets policies within the purview of bank and statutory requirements as well as government regulations. Collaborates with the Front Office, and various departments to implement new product releases and bank wide initiatives. Participates in Disaster Recovery exercises to ensure smooth recovery of applications in the event of unplanned business disruption. Assists in devising a budget and manages resource allocation in close consultation with senior management to achieve optimal productivity for the team. Qualifications and Skills 7 to 10 years of comparable or relevant experience MA/MS/MBA degree in Finance, Accounting, Economics or comparable discipline is a plus. Proficient in MS Word, MS Excel, Microsoft Office applications and LoanIQ. Additional Requirements SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.