Director of Front Office -aka Nomad

AKA Hotel Nomad is hiring a Front Office Director! The Front Office Director will play a crucial role in supporting and overseeing the Front Office team, ensuring the seamless operation of all front desk activities. The successful candidate will demonstrate exceptional people management skills, adept at resolving conflicts, providing effective coaching and development opportunities and fostering teamwork. The candidate must be available to work day and overnight shifts. Team Member Responsibilities: Supervising daily front desk activities according to the established guidelines. Prioritize and delegate daily work responsibilities to front desk staff. Train and guide front desk staffs to provide quality customer services. Manage staffing schedules, shift changes, payrolls, and labor costs. Resolve guest issues and enquiries to ensure guest satisfaction. Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies. Develop and implement strategies for bell desk, front office and parking. Ensure that facility is maintained clean, neat, safe and secure Ensure that employees are properly groomed and dressed. Identify process improvement to achieve financial and service goals. Plan shift schedule and duties based on business forecast. Supervise the billing and cash processes to ensure compliance with company standards. Lead and assist Guest service representatives with daily operational front office duties. Ensure all guest reservations are accurate, including all billing and routing rules. Provide feedback to the team members on their performances and improvements. Other duties as assigned. Required Skills & Qualifications: Education: High school degree or equivalent Physical Requirements: Ability to stand for extended periods (up to 8 hours) and lift up to 50 lbs Experience: Minimum of 5 years in Guest Service, with a proven track record in Room Operations Schedule Flexibility: Willingness to work flexible hours, including overnights, weekends, and holidays Leadership: At least 5 years of demonstrated leadership experience. Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management. Software Proficiency: Familiarity with Opera Cloud is preferred Union Experience: Previous experience working in a unionized environment is a plus Attention to Detail: Strong ability to focus on and ensure accuracy in all aspects of work Problem-Solving & Decision-Making: Proven ability to analyze situations, troubleshoot issues, and make effective decisions Positive Attitude: Energetic, self-motivated with a “can-do” attitude and a willingness to take initiative Communication Skills: Proficiency in English (both written and verbal) is required for effective communication Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements. AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us! Job Type: Full-time Pay: $82,000.00 per year Benefits: 401(k) 401(k) matching Commuter assistance Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Work Location: In person