Spa Supervisor - World Equestrian Center - Ocala, FL

Job Summary:The Spa Supervisor oversees daily operations of the spa to ensure exceptional guest experiences, efficient workflow, and adherence to brand standards. This role supports the Spa Manager by supervising staff, maintaining service quality, and managing scheduling and inventory. Primary Responsibilities:Supervise spa team members, ensuring compliance with policies and procedures. Assist with staff scheduling, training, and performance evaluations. Maintain a clean, safe, and welcoming environment for guests and employees. Monitor treatment quality and guest satisfaction; resolve issues promptly. Manage inventory of products and supplies; coordinate with vendors as needed. Support sales initiatives, including upselling treatments and retail products. Ensure compliance with health, safety, and sanitation standards. Handle administrative tasks such as reporting, payroll assistance, and record keeping. This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Physical Requirements:These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position. Ability to stand for extended periods and move between treatment rooms. Lift and carry up to 25 lbs as needed. Qualifications, Education, Experience, Skills and AbilitiesHigh school diploma or equivalent; additional certification in spa or wellness preferred. Minimum 2 years of experience in spa operations, with at least 1 year in a supervisory role. Strong leadership, organizational, and communication skills. Knowledge of spa treatments, products, and industry trends. Proficiency in scheduling software and basic computer applications. Customer service excellence and problem-solving skills. Ability to motivate and coach team members. Detail-oriented with strong time management. The World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.