Account Manager

Benefits:401(k)401(k) matchingEmployee discountsHealth insurancePaid time offTraining & developmentLocation: 10700 Hammerly Blvd. Ste 115, Houston, TX 77043Reports To: Sales ManagerEmployment Type: Full-Time | HourlyWho We AreAt AlphaGraphics West Houston, we’re not just a print shop — we’re a creative solutions powerhouse. We partner with businesses of all sizes to bring their ideas to life through print, signage, marketing, promotional products, and more. We take pride in our quality, our people, and our commitment to creating an exceptional customer experience, every single time.We’re building a strong foundation using EOS (Entrepreneurial Operating System) — a system that brings clarity, accountability, and focus to everything we do. Whether it’s how we set goals, run meetings, or make decisions, EOS is helping us grow the right way, with the right people in the right seats.What You’ll DoAs an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.Account Manager Responsibilities:Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricingMaintains a professional appearanceEnsure all clients have a positive customer experienceCan easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)Consults with customers to help them make decisions; upsells and cross-sells when there are opportunitiesCaptures customer’s specifics using “Job Analysis” questionsAsks probing questionsReviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick upCreates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracyRoutinely resolves customer inquiries and complaintsDisplays necessary mastery of MIS tools to create and estimate customer projects effectively.Maintains current pricing strategies and customer billing proceduresAn AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:Assists in updating the mailing list database Assists sales rep functions and inside production when requestedFollows up and manages Inbound LeadsFollows up on targeted direct mail or local Shop mailingsKeep customers informed regarding their job’s progress through the production processShows proficiency in regular use of CRM toolsEffectively manages all communication methods currently available to them to respond timely to customer inquiries Account Manager QualificationsAccount Management experience is preferred but not required2 Years of the printing industry is preferred Knowledge of prepress requirements a plusPossesses a solid knowledge of MIS systems (PrintSmith Vision experience a plus) and order entry processesHandles all communications with customers in a professional and respectful mannerStrong analytical skills (break projects into steps or sets)Excellent writing and verbal skillsProfessional appearance and decorumStrong organizational and time-management skillsAlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.