Senior Operations Manager

About Us:Here at LAZ Parking, we often say, it's not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.The Spirit of the Position:The Senior Facility Manager oversees the assigned portfolio, under the direction of the Director of Operations to ensure a safe, professional, and customer-centric operation. As a company devoted to promoting an employee-focused servant leadership culture, the Senior Facility Manager will support the programs and initiatives originating from the client and home office and help to support the individual needs of their operational teams.Principle Job Duties:Promote a people-first servant leadership model by providing the resources that allow employees to grow and thrive.Create a customer-centric culture that encourages and celebrates a team that values being approachable, knowledgeable, helpful, and engaging.Identify high potential employees to support the organization's continued growth.Aid the establishment of a positive safety-oriented workplace environment.Advance a positive, organic, and flexible culture of safety.Align processes, resource-planning, and department-specific goals with overall business strategy.Produce, compile, and analyze key performance indicator, operational, compliance, and financial reports as needed.Monitor key performance indicators and make operational adjustments when necessary to ensure success.Understand and ensure compliance on all requirements within contractual agreements between LAZ Parking and clients.Identify targeted areas of improvement and implement effective, data driven solutions to improve the business.Assist in the develop short- and long-term strategic plans based on operational knowledge and data analysis to further the business' vision.Manage staff, including scheduling, assignments, payroll processing, coaching, and staff development.Serve as a main point of contact for executive assistants for high-profile departments and leaders.Implement and complete projects, programs, and initiatives based on operational need.Serve as an additional resource for the Customer Care and Field Operations teams, providing support with knowledge of policies and procedures, call and email review and scoring, customer resolution escalation, and accessible space knowledge base.Create, review, and edit the Monthly Operating Report in conjunction with other high-potential management staff, honing the business writing skills and data analysis of all Managers.Review, record valuation, and track good partner actions in a centralized spreadsheet, reporting on a quarterly basis.Requirements:EducationBachelor's Degree or equivalent work experience.Experience5+ years in Management role.Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.Skills:Parking industry experience is preferred.Ability to seek improvement and create an environment of idea sharing and creative problem solving.Strong customer service skills and abilities.Ability to be approachable and facilitate coaching conversations with employees and managers.Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).Ability to encourage open expression of ideas and opinions.Excellent team building and interpersonal skills.Ability to work independently and multi-task.Ability to communicate professionally and effectively with all levels of the organization.Ability to interpret policies, procedures, and standard business practices.Physical Demands:Willingness to work in the elements – heat, wind, snow, rain, etc.Ability to lift, push and pull at least 50lbs.Ability to stand and walk for extended periods of time.Ability to bend, stoop, squat and lift frequently throughout a shift.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.FLSA Status: ExemptLAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.LAZ Parking participates in E-Verify.