AP Customer Service Clerk

Loews Hotels & Co Job PostingLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.You'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.Creating a team member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We OfferCompetitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid BereavementPet Insurance and Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking ForThe Accounts Payable Customer Service Clerk provides services in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America and Canada. This team member communicates to both internal and external customers via phone and email regarding statement reconciliation, payment inquiries and any discrepancies. The Customer Service Clerk works collaboratively with other shared services and hotel team members to ensure our customers' needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our customers is of utmost importance. The Accounts Payable Customer Service Coordinator reports to the Accounts Payable Manager.Who You AreA relationship builder with a dynamic approach to developing connectionsA continually curious forward thinker who loves to find creative solutionsComfortable with taking the lead in assisting internal and external clientsCollaborator who excels in an exciting, ever-evolving environmentWhat You Will DoCreates strong relationships with supplier partners and internal customers to ensure timely and accurate responses on all forms of Accounts Payable documentsCommunicates via email and phone to resolve inquiriesAlways maintains the highest levels of customer servicePrepares invoice correction communications to address concerns identified during customer service inquiriesReconciles vendor statements to ensure any variances, short payments and overpayments are reconciled and addressedManages timely responses to supplier concernsAccountable for achievement of metrics and targets associated with the positionRequired to attend all training sessions and meetingsRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsOther duties as assignedYour Experience Includes1-2 years customer-facing work experience in a finance environment preferredHS diploma or GED equivalent requiredStandard reporting and analytics developmentStrong data entry skills requiredSkilled in information analysis using standard and intermediate spreadsheet functions in Microsoft ExcelStrong ability to learn new computer applicationsAbility to communicate cooperatively and effectively with others, organize workload, adapt quickly to change, maintain composure and make decisions in stressful situations, observe SLA's and stated deadlines