Client Service Associate - Dec '26/May '27 Grads

Overview In this role you help clients succeed by leveraging ADP’s products and services, serving as a trusted advisor and problem solver. You will build relationships over the phone, address client questions, and provide actionable solutions in a fast-paced, collaborative environment. The position emphasizes learning and applying knowledge to improve client outcomes, with ongoing training and opportunities to influence best practices. You’ll work cross-functionally to resolve issues and demonstrate a strong client‑first mindset. Compensation / Benefitsbest-in-class benefits that start on Day 1company paid time off for volunteering ResponsibilitiesServe as a consultant to clients on ADP products and technologies to resolve issuesBuild and maintain client relationships via phone, explaining product value and addressing questionsProvide recommendations to leadership on best practices and training based on client feedbackIdentify and implement solutions by taking a broad perspective to client problemsSupport cross-functional collaboration to ensure satisfying resolutions Key requirementsAt least one year in a customer service environmentBachelor's Degree or equivalent in education and experienceStrong focus on client satisfaction in relevant industry or as an HR/HRIS practitioner with systems experienceProven ability to produce positive resultsRelationship-buildingCommunication (verbal and written)Problem solvingKnowledge of HR, Payroll, Tax domainsExperience with HRIS systemsStrong analytical skills