WFM Real Time Analyst

A company is looking for a WFM Real Time Analyst to monitor call center operations and ensure service level targets are met. Key Responsibilities Monitor real-time agent schedule adherence and call activity to ensure availability Make staffing adjustments to meet call center service level targets and process scheduling changes Facilitate new hire training and provide ongoing education on the Telephony system Required Qualifications High School Diploma or GED Two years of call center experience or related experience with telephony/WFM systems, or a Bachelor's Degree in a relevant field Demonstrated proficiency in Excel, Word, and Outlook Experience with training or presenting Ability to multi-task and manage time effectively